Technical requirements for this site
Browser Requirements
The following information lists the minimum browser requirements using Windows or Mac. The site has not been tested with Linux or with any other operating system.
We recommend that you use the latest version of your preferred browser to view this site. Not usuing the latest browser version may mean that the site may display incorrectly, particularly if you are using Internet Explorer version 6 or earlier.
The site has been tested for compatibility with Internet Explorer 7 or later, Safari 5.1 or later, Chrome 15 or later and Firefox 8 or later.
How to check your browser version
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Window users |
MacIntosh Users |
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How to update your browser version
Download the latest browser versions by following the links below:
Cookies and scripting
To use this site, we recommend that your browser has both ‘Cookies’ and ‘Scripts’ enabled. If they are disabled, the website may not function correctly.
How to enable JavaScript
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Internet Explorer |
Firefox |
Safari |
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Adobe Flash Player
To view some pages on this site, you need to have Adobe Flash Player installed on your computer.
You can obtain the latest version of the Flash Player here.
Technical troubleshooting
If you are experiencing technical problems, the information below may assist you.
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Problem |
Possible reason |
Solution |
Error: Page not found |
You need 128-bit encryption to enter some parts of this website. |
We recommend you update your browser version. Refer to "How to update your browser version." above |
‘Java Error’ message displayed or you are taken unexpectedly out of a page. |
Your computer has an old browser installed which does not support JavaScript. |
Upgrade to the latest version of your browser. Refer to "How to update your browser version." above |
JavaScript is disabled on your browser. This error may only occur on specific pages within the site that use JavaScript. |
Enable JavaScript on your browser. Refer to "Cookies and scripting" above for more information. |
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‘404 –Not found’ error message is displayed |
Your internet firewall does not allow Java scripts. This error may only occur on specific pages within the portal that use JavaScript. |
This is not usually a problem if you connect to the internet via an Internet Service Provider (ISP). However, if you are accessing the internet using your corporate internet connection, talk to your information technology help desk. |
JavaScript is disabled in your browser. This error may only occur on specific pages within the site that use JavaScript. |
Enable JavaScript on your browser. This is usually an option under ‘User Preferences’. |
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Missing pages or system overload. This error usually occurs immediately when you try to open a page. |
Record the URL of the page you are trying to open. Then contact the webmaster at web@kalhide.com.au. |
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Your Internet Service Provider (ISP) either does not have the https port enabled or has altered it via a proxy server. Therefore, your internet connection failed after selecting a menu option and you cannot go to the next screen. |
Call your ISP to check if they have https enabled and get advice from them on the solution to this problem (your service provider may instruct you to change your default port number to allow https to work). |
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‘500’ error message is displayed |
Internet congestion. This error usually occurs after your browser has timed-out after several seconds. |
Try again later. |
